Unlocking insights and enhancing customer service: Intact’s transformative AI journey with AWS

CAT October 16, 2024 1 min read

Étienne Brouillard

In this post, we demonstrate how Intact’s Call Quality solution used Amazon Transcribe and other AWS services to improve critical KPIs with AI-powered contact center call auditing and analytics.

Originally appeared here:
Unlocking insights and enhancing customer service: Intact’s transformative AI journey with AWS

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