CAT 
Effective self-service options are becoming increasingly critical for contact centers, but implementing them well presents unique challenges. Amazon Lex provides your Amazon Connect contact center with chatbot functionalities such as automatic speech recognition (ASR) and natural language understanding (NLU) capabilities through voice and text channels. The bot takes natural language speech or text input, recognizes […]
Originally appeared here:
Enhance Amazon Connect and Lex with generative AI capabilities
Go Here to Read this Fast! Enhance Amazon Connect and Lex with generative AI capabilities
