Unlocking insights and enhancing customer service: Intact’s transformative AI journey with AWS

CAT October 16, 2024 1 min read

Étienne Brouillard

In this post, we demonstrate how Intact’s Call Quality solution used Amazon Transcribe and other AWS services to improve critical KPIs with AI-powered contact center call auditing and analytics.

Originally appeared here:
Unlocking insights and enhancing customer service: Intact’s transformative AI journey with AWS

Go Here to Read this Fast! Unlocking insights and enhancing customer service: Intact’s transformative AI journey with AWS

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Performance

Analytics

Others

Related Stories

Black Friday software deals hit Adobe Creative Cloud, Parallels Desktop, Microsoft Office, VPNs

Black Friday software deals hit Adobe Creative Cloud, Parallels Desktop, Microsoft Office, VPNs

Tap to Pay on iPhone, Apple Watch arrives in New Zealand

You may have missed

Black Friday software deals hit Adobe Creative Cloud, Parallels Desktop, Microsoft Office, VPNs

Black Friday software deals hit Adobe Creative Cloud, Parallels Desktop, Microsoft Office, VPNs

Tap to Pay on iPhone, Apple Watch arrives in New Zealand

The Dyson Airwrap is $120 off ahead of Black Friday – finally